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Cisco 675 Modem Software Download and Setup Instructions

Instructions for PC - Windows® 98, Windows® NT, Windows® 2000, Windows® ME, or Windows XP

Please print these instructions before beginning so you can easily refer to them while going through the Cisco 675 External Modem download processes. If you do not have a printer, you may save these instructions and open them on your desktop so that you can follow along as you complete the installation processes. Products and services are trademarks of their respective companies.

Upgrading your Cisco 675 External Modem to the latest software release involves the following four processes:

  1. Downloading the Cisco 675 External Modem CBOS v2.4.6 to your hard drive
     
  2. Downloading Commander software v1.4.2 to your hard drive

    Upgrading your existing Cisco 675 External Modem operating system to the CBOS v2.4.6

    Installing the Commander software v1.4.2

Process 1 - Downloading the Cisco 675 External Modem CBOS operating system (version 2.4.6) to your hard drive

STEP 1

Click here to download CBOS v2.4.6 for your Cisco 675. Select SAVE THIS PROGRAM TO DISK, and then select OK. Please save this file in the C:/temp directory.

STEP 2

Double click on the 675cbos2.4.6.exe file you saved in the previous step.

STEP 3

Change the UNZIP TO FOLDER to C:/temp. Then, click UNZIP.

STEP 4

On the window displayed in Step 3, click CLOSE.

Process 2 - Downloading Commander v1.4.2 to your hard drive

Commander v1.4.2 software is required.

STEP 1

Click here to download Commander 1.4.2 for your Cisco 675. Select SAVE THIS PROGRAM TO DISK, then, select OK. Please save this file in the C:/temp directory.

STEP 2

Double click on the comv1.4.2.exe file you saved in the previous step.

STEP 3

Change the UNZIP TO FOLDER to C:/temp. Then, click UNZIP.

 

STEP 4

On the window displayed in Step 3, click CLOSE.

Process 3 - Upgrading your existing Cisco 675 External Modem operating system to CBOS v2.4.6. It consists of 2 sub-processes: Connecting to your Cisco 675, and Download the new CBOS 2.4.6 to your Cisco 675.

Sub-Process 1 - Connecting to your Cisco 675

STEP 1

In this step, you will be performing the physical connections for your modem to enable you to configure your modem, by connecting the modem wires.



Connect your Cisco 675 to your PC. Ensure that the yellow cable is connected to the Ethernet port on your PC and to the "ENET" port on the back of the Cisco 675.



Connect the blue or gray management cable (this cable was shipped with the original packing material) to a "COM" port on your PC to the "MGMT" port on the back of the Cisco 675.

NOTE: A "COM" port is a communications port used to connect external devices, such as your modem to the PC, most COM ports are identified by a number on the back of your PC. The following picture is an example of COM port on a PC.



NOTE 1: Identify the PC COM Port number the blue or gray management cable is installed on. You will need this information for the next step.

Connect the modem power cable and ensure the green power light is on.

Lost Management Cable?

If you lost your management cable, please call one of the following Qwest technical support numbers:

Qwest.net customers call: 1-888-777-9569
All other ISP customers call: 1-800-247-7285

Inform the Qwest technical support person you need to open an RMA for a new blue management cable.

STEP 2

To set up your computer to connect to your modem, the software program you will be using to connect to your modem will be HyperTerminal®.

To access HyperTerminal in Windows® 95/98/ME, perform the following.

Click START on your Windows® desktop and select PROGRAMS. Then, select ACCESSORIES and then, select HYPERTERMINAL. Click on the HyperTerminal icon to launch HyperTerminal.



Windows 2000 users select START, PROGRAMS, then select ACCESSORIES, then select COMMUNICATIONS, and then select HYPERTERMINAL.

NOTE for Windows® 98 users: Loading Windows® 98 does not automatically load HyperTerminal. If you cannot find a HyperTerminal folder, load HyperTerminal from your Windows® 98 compact disk.

STEP 3

Enter "Cisco 675" as a connection name and select an icon. Then, select OK.

STEP 4

In the CONNECT USING field, select the COM port you connected the blue cable to and noted in STEP 1. Then, select OK.

STEP 5

In the Properties window, please set the port settings as follows.

  • Bit per second: 38400
  • Data bits: 8
  • Parity: None
  • Stop bits: 1
  • Flow control: None

Then, select OK.

STEP 6

Press Enter to initiate the session in HyperTerminal. If the session does not initiate, press Enter again. A CBOS prompt will appear as follows:

User Access Verification
Password:



STEP 7

If you set an executive password, please type it and press Enter. If you have not set an executive password, please press Enter to access the Cisco 675 and the following prompt will appear.

cbos>



NOTE: The Cisco 675 is default set to have no password. Only if you previously provisioned an executive password will you need a password to enter the Cisco 675. Qwest recommends setting an executive password for security purposes.

If you have forgotten your password, please call one of the following Qwest technical support numbers:

Qwest.net customers call: 1-888-777-9569
All other ISP customers call: 1-800-247-7285

STEP 8

Type "enable" at the cbos prompt. Then, press Enter.

cbos> enable



STEP 9

At the Password prompt, press Enter. The following prompt will appear:

cbos#

NOTE: You are now in the provisioning mode and ready to download CBOS version 2.4.6 to your Cisco 675.

Sub-Process 2 - Download the new CBOS 2.4.6 to your Cisco 675

WARNING!!!! It is crucial to the download process that it not be interrupted at any time. In fact, you could render your Cisco 675 useless if the download process is interrupted. Qwest assumes no liability if the download process is not successful.

STEP 1

At the "cbos#" prompt, type the following command:

set download code

STEP 2

As the C's are being displayed on the screen, select the following from the HyperTerminal option bar across the top of the program:

Transfer>Send File

STEP 3

Click the BROWSE button.

STEP 4

Highlight the nsrouterc6752.4.6.bin file you previously saved in Process 1, Step 3 to the C:/temp directory. Then, select OPEN.

STEP 5

Select Xmodem in the PROTOCOL field. Then, select SEND.

WARNING!!!! It is extremely important that the download is not interrupted while CBOS version 2.4.6 is being transferred to your Cisco 675. If interrupted, you could render your Cisco 675 useless.

This process will take about 6 minutes. Please, do not continue until the download screen closes and you are prompted in HyperTerminal to press Enter.

STEP 6

Exit out of HyperTerminal. Select YES, I WANT TO DISCONNECT.

Process 4 - Installing the Commander software v1.4.2

STEP 1

Double click on the SETUP file to launch the commander installation wizard. This file is located in the C:/temp file folder you saved earlier in the commander download instructions. The setup file with a PC as an icon, is the correct setup.exe file for this operation.

NOTE: If you receive a "Warning" window after selecting the "setup.exe" file, you need to update your Microsoft operating system. If you did not receive the "Warning" message, please go to STEP 2. The instructions to install the Microsoft Updates are shown below. Please make note of the file listed in the "Warning" window. You will need the file to update your system.

  • To install the Microsoft Updates, create a folder on your hard drive. (The root directory is recommended for your convenience).

    Select the hyperlink named "Microsoft Updates" and save it to your new folder located on your hard drive. This file is Winzip compressed. Use Winzip or Aladdin™ Expander™ to decompress the file. If you need Aladdin Expander, you can download it free here or if you need Winzip you can download a trial copy here.

    Double click on the file you noted when you received the "Warning" window.

    Your Microsoft Updates process in now complete. Locate the "setup.exe" file located in the C:/temp folder.

STEP 2

Select NEXT to continue with the Cisco Commander installation process.

STEP 3

Select NEXT.

STEP 4

Select START 67x COMMANDER and PLACE 67x COMMANDER IN STARTUP FOLDER. Then, select FINISH.

STEP 5

Select CBOS 2.4.6 CAP 675 under DEVICE VERSION. Then, select OK.

STEP 6

If you have provisioned an executive password, please enter it in the password field. If no executive password has been provisioned, please leave the password field blank. Then, select OK.

STEP 7

Double click the Commander icon in the system tray. In the example below, the icon is highlighted in green. It may also be highlighted in blue if your modem has trained.

NOTE: The system tray is the box at the bottom right corner of your screen, which contains the time of day.

STEP 8

For users who are trained, congratulations. You are now finished with the installation process and ready to use your DSL service.

If you are not currently trained, click on OPEN CONNECTION.

Congratulations! You've completed your Cisco 675 External Modem download and upgrade as well as the Commander software installation! We hope this new software is valuable to you. Thank you for choosing Qwest DSLTM from Qwest.

NOTE: It is recommended that you ensure your modem is secure from unwanted intrusions on the Internet. For more information about your Cisco modem's security, click here.

Cisco® is a registered trademark of Cisco Systems Incorporation.
The icons contained in this material are trademarks of Microsoft Corporation.

 

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